C J.

The way they conduct the customer service line should be illegal. Everytime i call, the call is directed to a crowded call center in some foreign country and they can't speak English well and don't have the same authority, knowledge, or resources to fix issues. I called to get my Internet speed boosted to 100mbps (currently have 50mbps which is slow enough and already overpaying as it is) and the foreign representative somehow changed my plan to a 3 MBPS DOWNLOAD PLAN. I did not ask for that and they now say they can't change it back to my Internet 50 plan and completely ruined my service in which my only option will likely be to cancel and switch carriers now.

Made a call to ask questions about the home internet router to possibly buy service and the guy didn't seem to have the answers so he hung up on me mid call, called again and got a different guy and said i also had a complaint and he intentionally hung up on me too LOL. Good thing im still with verizon for everything.

I placed an order for a chain with a coupon code, immediately went to cancel the order because I remembered i had a better coupon code, however the site DOES NOT let you cancel orders once they are placed. I instead immediately messaged customer service to cancel the order for me and placed another order with the better coupon, however customer service on this site is AWFUL, as the site continuously said there customer service chat was online and offline inconsistently. By the time they actually replied DAYS later, the order i wanted to cancel got shipped out to me and was already almost delivered. They now do not want to reimburse me for their expensive return shipping and im losing out on $25 to ship it back to them, not to mention i had just paid another $25 to return and exchange chains from them in a previous order just a few weeks ago. So beyond frustrating and disrespectful. On top of this, they also censor negative reviews about the quality of their products and only post positive ones! Reviewed how I didn't like one chain, never went up on their site. Reviewed how i liked another chain and the review was up on their site the next day.