Claire F.

Demonia has a very misleading return policy and I feel scammed out of $120 as a result. I ordered a pair of Riot-20 boots and received them on 04/26/2023. I tried them on and proceeded to wear them for around 3-4 hours to get a feel for how they fit. After doing so, I found that they were too big for me to wear for extended use and wanted to exchange for a smaller size.

I sent a message to support and was told that they could not exchange the boots as they were now in used condition. The support agent stated verbatim "shoes that are worn are worthless to us as they cannot be resold". This comes despite the fact that their return page lists one of the return reasons as "product did not fit" and another stating "incorrect size ordered" - both of which apply to my case.

This contradicts elsewhere on their website where it says boots must be returned in "new" condition. How am I supposed to know if the shoes fit without trying them on? That's ridiculous.

I'm not even asking for a refund, just an exchange to the next size down as I actually like how the boots look. Unfortunately, Demonia values rigid policies over customer satisfaction and has refused to accommodate a simple exchange request.

$120 down the drain. I will not be dealing with this company anymore.