I have had the most awful experience with customer service. I'm now at day 6 and 4 emails and am no closer to returning my items. Every say they have a new question not contained in previous emails. It's awful. Still can't return the items. I will not use again and do not recommend.
I have used this company with no difficulties a few times. Recently I attempted to place a order and because of system errors ended up with the order of £73 of items being placed four times. The company then cancelled all of the orders as they realised the error. I now have no order and the items are out of stock! Absolutely ridiculous. Really poor customer service and I won't use again.