Please please please don not buy from these bastards! My uggs never arrived but i did take out a dispute with paypal and i did get my money back so there is hope! It took paypal ages tho, the cheeky chinese $#*! even had the cheek to say she would give me a discount if i ordered another pair! As the old saying goes if its too good to be true it usually is so go to a proper ugg store next time and never trust the wrethches again... i wish u all luck with getting your money bk xx