I ordered a $225 sheet set in July 2020 and they charged my card immediately. I still have not received any merchandise or communication as of October 15,2020. No shipping update, no response to my emails or online chat messages for a shipping update or my request for a refund. Customer service reps only take email address and promise someone will get back to me, but they never have. Total sham of a company. DO NOT BUY ANYTHING FROM THEM!