Momma B.

I saw that Dola Hair had good reviews so I decided to try them. I later found out the reviews are only good because they PAY customers to write positive reviews. This will not be a positive review about my experience.

I ordered two wigs that were supposed to be the same color - P4/27. This is the color I get for all my wigs. One wig was supposed to be curly while the other was supposed to be wavy. I received both wigs at the same time and I must say that delivery was quite fast. I received my order within a week and a half. I took the first wig out the box which was the curly wig. I was quite please with the look, color, and feel. I put it down and picked up the second wig in the box. Right away, I was confused. The color immediately jumped out. I'd say it is more of an orangish- red color with hints of brown, but what it isn't is P4/27. The waves weren't quite what I was used to, but that wasn't going to be a problem. If the hair were the right color, I'd just wash it like usual, and style it with my curling iron or rollers to get the desired look.

I sent an email the next morning to dolahair with pictures. I told them I'd received the wrong hair color. I knew because I always order P4/27 for my wigs plus the other wig I ordered from them at the same time was the right color. I needed to return the wig (I hadn't washed, cut, or tried the wig on) for a full refund so I can purchase a natural colored wig and just dye the wig myself. This was their response.

" This is Dola Hair Customer Service, we are so sorry that our products do not satisfy you. But the wig looks fine, it is P4 27 wig, you can check it on our website. Due to the difference between different monitors, the picture may not reflect the actual color of the item. But it is indeed P4 27 color, please don't worry"

As you can see from the three pictures, the first two pictures are the wavy wig I received. The last picture is the photo on Dolahair's website. That is not the same color. It is orangish-red.

Do NOT use them. It's a scam. Both times I ordered, they shipped me something that doesn't look like the picture. I asked for a refund for my second item. They said I'd get a full refund plus shipping if I returned the item. I went to post office two days later, mailed it and got tracking number. Submitted information. USPS tracking says it was delivered two weeks ago and these people said they never received it so no refund. I have picture of package and delivery confirmation. Don't trust the reviews on their site because you can't review items if you complain. It's impossible.

Let me give an update on this. I only received a response from DHGate once I did an online review on this website. I'd been trying to contact them for several weeks prior to writing the review. You aren't allowed to review the sellers who are giving you bogus crap so don't believe the reviews on there. They probably have boys writing them.

Let me continue. So like I said, after leaving a review on here, you can see they finally responded to me. The problem is the seller was supposed to refund both the cost of the item and my shipping fee to return the item to CHINA which isn't cheap. I received a refund only on the item (after writing this review), but they still have not refunded my shipping fee. I've contacted the seller at least 5 times since I received the refund on my item to ask when I will receive my shipping fee, but seller will not respond. I've emailed DHGATE 2-3 times each week with my order number included to ask about the shipping fee and they won't respond to my emails. Granted, this is the same email I emailed about my refund (after this review) and they responded to that email. I always include proof of the shipping fees in my emails. That proof includes the receipt from The postal service and pictures of the postage on the actual envelope.

This is just further proof this place is a scam. Fake reviews, lies about refunds, and they sell GARBAGE that isn't the same thing as what they've advertised.