Claude C.

2 problems in the same month. I had a website with an application for patient tracking that cost me $20,000. The email associated with my account was that of my programmer who no longer works for the company. During the renewal, I was never notified and when I realized the problem, it was too late, there was no way to recover my site, I lost everything. Another problem that I just had, I reserved a domain name a month ago. I received the confirmation of the domain name as expected. I went to install WordPress on the website, received confirmation that everything was done, tested it, and it didn't work. I opened a ticket, which they closed telling me that everything was correct. I opened more tickets, and the same scenario played out every time, they told me that everything was correct. They told me to call CIRA to confirm my domain name, and that they would resolve everything quickly. I called CIRA and after talking with the support, the guys told me that the domain is not reserved... I call OVH to tell the new and two minutes later, they cancelled my invoice without even telling me. I called OVH for more details, and they told me that there was a registration problem and they decided to cancel it, the easiest thing for them to do.