Claudia T.

I went to US Virgin Islands I booked the hotel through their travel website when I arrived to the hotel it was not a 8out of 10 hotel as stated on their travel site but a 3 put of 10. The hotel had mold on every pool another pool didn't even have their 2nd pool was empty(no water) and their room had bed bugs...I tried disputing this with CITI and they honored the hotel instead of their consumer which is me. I left bunker hill hotel the very next day to Emerald beach resort and repaid for 2 hotels essentiallt...this has been the worse experience ever. I will never ever recommend anyone to get CITI they don't care about you.