Claudio R.

On the 15/05/23,2 weeks after purchasing a flight from zurich to bogota for 2 persons, 7 months ahead, Lufthansa sent an Email that they need to change the flight and gave us a horrible connection with a 25 hours stay at both flight und return flight (see attachement). We called them to tell that there must be better options and that we're flexible with the dates. But they said they're not able to offer a better flight a that moment. After checking their website, they had a lot of options with good connections... Showing them these possibilities, they stated that those flights would be much more expensive, while we checked the prices on their website and they were only about 100 USD more for the whole trip.

As we purchased the flights at a good fare, they tried to get more money by cancelling a good flight and offering as bad one. Finally, we rejected those bad offers and are now waiting to get the money back...

Incredible how greedy Lufthansa is throwing their servie and reputation away for a couple of dollars!