Clay B.

Awhile back I decided to pose a question regarding my dog to JustAnswer. The end result was I lost just under $20 for my effort. I'd started the questionaire process where they get your credit/debit card info and a brief summary of what my question was all about regarding my dog's health. A guy initially came on and introduced himself as a veterinarian and asked if he could be of assistance. Who JustAnswer eventually put me in touch with was a vet's assistant... not a veterinarian. So before this person had any chance whatsoever to answer my question regarding my dog's health I clicked away from the site. This person only came on and said her name and that she was a vet's assistant and that she'd be helping me with my question. That is when I left the site. JustAnswer deducted $17.50 from my account for this "transaction". I never received any type answer whatsoever. Nothing at all. Which was good news to me as I felt very much misled by a so called veterinarian coming up on my screen and asking if he could assist me and when I posed my question it was dumped off to a "vet's assistant". The opinion of a vet's assistant is not what I paid for. This person was not qualified in any way to provide me with any kind of a proper and correct answer. Not one thing against a vet's assistant or any type assistant at all. However... just because you stitch Nikes in Malaysia doesn't mean that you're a star in the NBA. So I called JustAnswer and spoke with a guy for roughly 20 minutes and he told me that he had transcripts of my entire experience and was looking them over. This person issued me a full refund right then and there. Two days later I noticed that the money had once again been deducted from my account. I contacted JustAnswer by email and received a reply from a person there telling me that I got what I paid for... an answer. The problem is... I didn't. As stated earlier I never received any type answer whatsoever... nothing. I never spoke with nor wrote back and forth one word with the "vet's assistant" that came up on my screen. I left the site before they could rightfully take money from my account. In summary I would advise anyone that reads this review to think twice before they contact JustAnswer. As far as I'm concerned JustAnswer is a scam operation. Nothing more. Nothing less. We care about our pets. We love them. So we go to a site like just answer and "Dr. Andy... a real veterinarian" introduces himself and we feel good about the fact we're going to receive a professional opinion to our question... only to have a vet's assistant come on and tell us she will be handling your question. So before you buy into this site... just remember you're more than likely NOT going to get an answer from a REAL veterinarian... or a REAL mechanic... or a REAL professional in whatever field that your question falls under. You will most likely get their "assistant"... not even close to what you were led to believe in the beginning. And when you realize that you're paying good money to receive an answer from an assistant you leave the site only to be charged whatever amount of money they decide to charge you. Avoid this site at all costs. It truly doesn't get any worse than this.