Clemmie H.

Called to ask if two cottages could have the same changeover day (6months ahead and no bookings made yet). Wouldn't even ask owners or housekeeping team. Weird as all the other cottages have the same day. I emailed too, still wouldn't ask, then I get an email a couple of days later offering me the cottage with that changeover day from another rep? 8 wasn't asking for anything unreasonable and I have booked a number of cottages before. I am very suspicious of companies with staff who have no customer service and seem to enjoy speaking as if they are above you. It's no effort to just say they'll ask then say I'm so sorry but we can't [with valid reason]. I won't be using them again.