First time trying this service. Since they did not provide a good preview of final product, I did not see a flaw I was trying to eliminate. I found it right after the order so I tried email multiple times to correct. "Unfortunately, I can't process a cancellation or modification of your order as it was automatically and immediately forwarded to our production after the booking of the payment in our system:" It still took 2.5 weeks to deliver, since it was printed in Germany, Not Australia as implied. So, unsatisfied with end product, unsatisfied with process and with correspondence.