clive p.

Ordered Lifestyle rattan rope 5 seater sofa set code FU*******. Arrived unpacked and dispensed of boxes (big mistake) and attached legs. Sofa looks fine but seat cushions that you sit on are extremely hard. Primrose advertise this sofa as relax in comfort with luxury deep filled cushions.the cushions ensure you and your guests can relax in ultimate comfort. This description is incorrect seat cushions rock hard with no give or comfort. Tried to return but without boxes company would not accept and impossible to find boxes of the size required (i tried). They offered to pick them up but would charge £400 to do so and then only refund £669.99
How they come to a figure of £400 i cannot understand. They said product not faulty!?. Their advert and description for this sofa is both wrong and misleading and anyone reading this review i would strongly advise that if comfort is what you are after do not buy this product and beware of putting your trust in their descriptions of other products. Yes they offer refunds if returned in packaging but surely they could have been more compromising when they have mislead their customers in such a way?