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Disgraceful service! Check out their regulations governing online purchases. They claim to accept returns for any reason but have a link to a laundry list of exceptions. BUYER BEWARE.
Tip for consumers:
Their service is best described in the attached picture.
Products used:
None! I will NEVER BUY FROM THESE PEOPLE.
It is TOO LATE to tell everyone but this company is a fraud run by criminals. Microsoft verified 1/31/15 that the Activation Key Code given to me by these criminals is NOT AUTHENTIC and NOT GENUINE MICROSOFT. I hope there is a way to find Nate Mumme and put his low life A** behind bars and everyone else that had any involvement in this ONLINE SCAM to STEAL from unsuspecting dumb'os like me and everyone else who got screwed.
Tip for consumers:
MY TIP TO OTHERS : DON'T buy Microsoft Products through a download online. Microsoft will only say "I'M SORRY !!!
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Thank you for your order and this feedback. We regret your dissatisfaction. Your report glosses over several issues, First, our FAQ specifies that non-returnable items include "Opened computers and computer software — original packaging cannot be unsealed." Second, we require a return authorization be requested and sent to you to initiate the return process. Third, we do not cover the cost of return shipping unless the reason for the return is our error or a product which was defective or damaged on arrival. Being "disappointed in the performance" does not suggest the product is defective. To suggest otherwise is disingenuous.
Your advice should say, "be sure to read their online rules COMPLETELY BEFORE buying anything from any online merchant!" Apparently we received this review from you because you failed to follow this excellent advice. -- Henry Posner / B&H Photo-Video