Cindy L.’s Reviews of JAMES LEATHER & more

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JAMES LEATHER

Leather

“Shady Seller”

8/27/23

Verified purchase

We purchased an item which was of good quality, unfortunately it didn't work like we wanted it to. Shipped back right away and provided tracking numbers. Receipt was acknowledged. We are going on 8 months and still no refund. I have reached out several times and there was always a problem including legal problems with credit card processing. We've come to the conclusion that our money has been stolen And are extremely angry that they can get away with this.

Tip for consumers:
We purchased an item which was of good quality, unfortunately it didn't work like we wanted it to. Shipped back right away and provided tracking numbers. Receipt was acknowledged. We are going on 8 months and still no refund. I have reached out several times and there was always a problem including legal problems with credit card processing. We've come to the conclusion that our money has been stolen And are extremely angry that they can get away with this.

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Pouch

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Value

Shipping

Returns

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James L. – JAMES LEATHER Rep 8/28/23

I want to express my deepest apologies for the frustrating experience you've had regarding your refund. Your satisfaction is paramount to us, and I'm truly sorry for any inconvenience this situation has caused you. We understand that the delay in processing your refund is wholly unacceptable. Your patience and understanding throughout this situation are genuinely appreciated.

Please allow me to offer a sincere explanation of the circumstances and outline the steps we're taking to address this issue:
Refund Resolution: I'm pleased to confirm that we are more than willing to provide you with a full refund. Your returned item was acknowledged and assessed, and it's clear that a refund is due to you.
Personnel Changes: I understand your concern about the consistency of service you've received. It's important to note that Linda, who was handling your case, is no longer with our company due to recurring issues similar to the one you've experienced.
Immediate Action: Rest assured, we take this matter seriously. I have personally taken over the resolution process to ensure a swift and satisfactory outcome.

In light of your experience, I want to extend an offer for a full refund. Your hard-earned money should never feel compromised, and we want to ensure that you receive the resolution you deserve.

To facilitate the refund process, please provide me with the necessary details, such as your order number and any relevant transaction information. You can reply directly to info@jamesleather.com.

Once again, I apologize for the inconvenience and frustration this has caused. Your feedback is crucial to us as we continuously work to improve our services.

Thank you for your understanding, and I look forward to personally overseeing the resolution of this matter for you.