Cody S.

When adding an item on the site, it says this: Free Shipping On US Orders Over $99. See checkout for details (excluding Shoes, Skateboards, and some Wall Art).

I go, cool! Add three shirts, add a shower curtain, none of these are on the items that are excluded. Go to checkout, price before tax + shipping is over $99, put in US address, annnnd the shipping is not free. What? Since I don't have social media, I then text their support line since I thought it would be pretty fast with responding, although it does take them a few hours to respond to our back&forth conversation. Which is ok! I don't blame the support.

They say it's because I had TWO orders, since their shower curtains ship from a different facility it counts as a second order, and they also state that they mention this on the website. Just light scrolling through the website I don't see ANYTHING about this, and the banner literally says to 'see checkout for details', which I did: and after you input your address, billing info, etc., it THEN states all the way at the bottom of the screen that it's 'discounted shipping' and that it only applies to the first order (which, it technically should be one order, even if you ship it from two different facilities that's on you the company?). Why is this so hard to explain during the process; so that I understand why the shipping fee is there? They didn't offer to comp the shipping or anything, which was really frustrating since I did want to buy these things for my friends!

Anyways, I wouldn't bother if I was you. There are loads of other t-shirt sites out there, and I wasn't given anything other than incorrect info. I do NOT blame support, however it should be very clear and easy to understand why you aren't getting a special discount that they clearly advertise when you try adding an item on their website.

It is NOT my fault you guys have two shipping facilities, and I should NOT be charged for extra shipping just because you have to go to a different facility for your shower curtains vs shirts. Unfair, and it doesn't state that on the website unless I go maniacal and click on every link in your site to eventually find the answer I'm told is apparently there.