Cole E.

Bought a pair of boots that along with shipping cost me just over £200. They came and one of the zips was so stuck that it can't be opened all the way at all, making one boot impossible to wear. Even lubricating the zipper with candle wax and soap didn't solve the problem. A few days later, the other zip is stuck as well.

Contacted the seller for a refund or exchange, they never got back to me. Contacted again and was told it was now outwith the refund timeframe. I pointed out that my refund request was within the timeframe and it was their own delay that caused the time to go over, and they then agreed they *could* give a refund, but only if the shoes had never been worn. Literally all the "wearing" that occurred was me going to try them on, getting one boot on, and discovering the other one was impossible to wear, and this was apparently too worn to qualify for a return. It's an awful policy and I basically spent £200+ on a pair of shoes I can't wear at all.