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This was nothing to do with having two routers... it was about having an NVR attached to the router. The site comment is just obfuscation.
This site is likely to work for you if you have a simple set-up (just a router) and relatively uncomplicated end objective such as gaming. Anything more than that and you'll be lucky to get what you want. I spent weeks trying to access my security cameras via the web with no result. A waste of money for me.and of course, no refund.
Colin G.'s review of PortForward earned 2 Very Helpful votes
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Two router's definitely complicates things. In this type of setup we usually try to put the 2nd (inside) router in the DMZ of the first (outside) router. Then we setup port forwards in the 2nd router to your device. Of course this takes a while to figure out remotely, but it does work in the end.
A much better solution is to figure out why you have 2 routers in the first place and properly get rid of one. Two router's on a home network is the source of many problems for many people.