colin r.

Worst company ever. Purchased TPLINK home plugs for a friend. Used an old business account as it was already set up. Friend was away for a few days so couldn't do. Set them up and they were awful. Older units worked better. Not fit for purpose. Phoned ebuyer told I couldn't return as my 10 days was up and no refund because I used business account. I explained it was an accident (using business) and friend was away till recently but they said tough, if I had called a day over then they would have refunded as a gesture of goodwill. I said I'd cancel all my outstanding orders and they did so seemingly enjoying it to prove they didn't give a. I was a customer since 2007 and have spent THOUSANDS on that account. Eventually after I found that the items were not fit for purpose and cut and pasted thier return terms to them, they accepted. Well they took 20% of my money from the refund although these things were not fit for the purpose they were bought for which is about £40! Never again and I'd avoid the best you can. Worst business I've ever had the displeasure to deal with.