colleen j.

92 year old woman moves from Tampa to Kentucky. Elite was responsible for entire move - from packing her belongings to loading the truck - driving the belongings to Kentucky - unloading the truck and putting the furniture where it belongs.
From day 1 there were mistakes made. Manager was fired so what she said didn't matter and so on.
They arrived in Kentucky and unloaded the belongings. A wooden stand up mirror was broken, a painting frame was broke, a bathroom garbage can was broken as well as 2 custom frame pictures. The value was roughly $1000. 00. We sent quotes from Michaels, and photos showing what the items cost to replace. They authorized $27.60.
WHY? The state it is because of the insurance that we picked. Trying to explain that we weren't offered any other option was useless. EVERYTHING David (our customer rep) said was 100%
Untrue. He said "Kid gloves would be used, expert packing from beginning to end".
NO NO NO
They packed 3 framed pictures in one box with no bubble wrap. BTW, bubble wrap is on our contract.
They packed incorrectly yet do NOT stand by their work.
DO NOT USE THIS COMPANY. NOT TRUST WORTHY.
On top of all this, I now get to tell a 92 year old lady that it was her fault for listening to Dave and not choosing a different option that David never offered her.
Hope none of their Mothers or Grandmothers ever have to deal with people like them.