I bought 4 brackets and several charms. The brackets have tarnished and the charms rusted. When going to see if they can correct them I was told they all do this and when the charms stop sliding and get Stuck they can brake the bracelet to get it off but I would still need to purchase another if I wanted it. The quality of their product is terrible and the company doesn't back their product at all. I will now buy from James Avery at lease I know it's real and they have excellent customer service