Do NOT do business with them or their property owners. The travel industry has been amazing in this unpredictable crisis with COVID-19 and offering refunds on nonrefundable travel. These people however, are horrible! Shame on you! Do business with a reputable source.
Dear Connie C
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service