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DISHONEST company! The first time I had an issue with not being paid for books that I sent in, I accepted it and just assumed that I had made some kind of mistake, even though I am always extremely careful about my shipments. I didn't get paid for a set of books I had sent in. I kept using Bookbyte, but kept a very close eye on them. When it happened AGAIN, I decided to contact them about it. They claim that they didn't receive one of the books I sent them, even though I am 100 percent positive I sent it in a box of four books. They claim they only received 3 of the books. After reading other peoples' experiences, I now realize they are just a dishonest company. Beware!
I wish I could give this company ZERO stars. I sent books to them, and after a few days, I realized that the FedEx man wasn't picking up the packages from the shipping center. I got nervous, and I was afraid my books would not arrive by the deadline, so I contacted them to ask them to please refuse the shipment if they didn't arrive in time, because I had sent quite a few books, and I couldn't afford to lose money on them. Because of this, they will no longer allow me to sell books to them. They closed my account and told me that if I tried to open another account, they would close it as well. I did NOTHING wrong whatsoever and this is how they treat me?
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I sent my books to this company without reading reviews. It seemed to good to be true that they...
Hello Connie and thank you for your review.
Our record indicate your order was received and processed on 01/03/2018. Unfortunately we only have record of receiving 3 of the 4 expected items. Today one of our customer service representatives requested a receipt of your shipment however you stated your package was picked up from your home which not have given you the chance to purchase additional insurance from a retail location. When your item is picked up, you are unable to add insurance as this can only be done at a physical location.
The label provided is a Media Mail label which is uninsured and we do encourage customers to take the proper precautions with their shipping company and to purchase optional insurance through USPS, as we cannot pay for books that are lost or damaged before they reach us. Our returns team takes great care in processing each shipment received. Upon inspecting your shipment, they found the package to be in tact and only containing three items. USPS offers optional insurance to be purchased by visiting one of their retail counters. Insurance purchased at a Post Office retail counter is Available for Priority Mail Express, USPS Retail Ground, Media Mail, and Library Mail items, and for Priority Mail or First-Class Mail items that contain matter that qualifies to be mailed at USPS Retail Ground or Package Services prices.
You are welcome to view this information here: http://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_011.htm
If you have any other questions or concerns, please contact our customer service department directly via email.