Connie W.

I have been trying to contact them for 6 weeks. The purse I ordered got sent back by UPS and I never received it. They don't answer their phones, don't reply to emails, and there is no submit" button on their customer service website form.

It took three weeks to receive my order. I hung up after being on hold for an hour and a half, and the sweater has a few flaws. The scarf and shirt are ok, but not worth what I paid. The old Coldwater Creek was much better in quality and delivery. Be cautious buying from the new owners. Very disappointed. Their excuse for the delay was the pandemic.
I would guess if they pay their employees more and get more staff, their service should improve.