I ordered a Philips Sonicare UV Sanitizer from the website on Saturday night 10/14/23 and received the shipping & tracking notification on Monday morning. The item was delivered on Friday 10/20/23 and is brand new and perfect condition. I decided to write this review because I saw all the negative reviews only after I had placed my order. Then I went to look at their social media accounts and saw that, even though they had accounts on all the platforms, they hadn't posted any new content in several years so I started to panic a little. Dentist.net really should hire someone to keep everything current! Anyway, I decided to post a review once I knew how this entire transaction played out and I'm happy to say it went perfectly. The only thing that could have been better is the cost of shipping. $20 is too much for a small box that could fit in a padded envelope and it was the cheapest option.