In November (25th) I ordered a G290 xbox steering wheel for my son for xmas. I got an email a few weeks later saying that there was a delay in the order, they apologized for the order delay and that the item had been shipped.
Unfortunately during the following postal period I had moved house.
I contacted the courier to try and organise a delivery to the new address. I was told this couldn't happen as they needed authorization from Newegg. I contact Newegg who told me they couldn't authorize a change of delivery address.
Instead on Friday 21st December (today) I had to drive 2 and a half hours to the fedex depot to pick up my item.
I got back tonight and opened the item to find they had shipped a steering wheel for playstation, not xbox. I had driven 5 hours for the wrong item.
My son will now miss out on his xmas present.
Contacting support I am told I will need to pay the postage cost to send it to their local depot. They will only refund the 1st $15 of the postage cost. The box is heavy.
It has obviously been a frustrating experience for me. I will talk to my son tomorrow and tell him he will need to be patient and wait a few more weeks and find something small to give him for the interim. It sucks because he is on holidays during the Christmas week.
Hello Corin,
I'm so sorry to hear about your experience. Please send us a private message with your sales order information and we will look into this further.
Thank you,
Derek [Newegg Support]