Johnny C.

NEVER AGAIN! Your very poor decision to allow INTELCOM to deliver in Ontario has made this decision to stop ordering from you forever, an easy one. INTELCOM has unsuccessfully attempted to deliver 3 items to my home (built in 1999!) apparently, all while using a GPS? After 3 failed attempts for INTELCOM to make a successful delivery (which is ALL THEY ARE PAID TO DO!), and the numerous calls to find my order, became far too frustrating to continue any relationship with SIMONS. The offer for me to "pick up my items from a Canada Post" screams with ridicule, given that SIMONS apparently has secured a delivery service that is supposed to deliver to the proper address, as listed on the package(s). The offer to pick up my order is yet another elementary suggestion from a retailer that is more motivated by maintaining my business than "FIXING" a delivery issue. OK, got your message.

INTELCOM IS THE FACE OF THE FINAL TRANSACTION WE ALL HAVE WITH SIMONS. As you can see, when this very critical process is not achieved, the integrity of SIMONS business comes into question.

And finally, it took a third call to your Customer Service to reach someone who actually knew HOW TO REMOVE MY NAME FROM YOUR SUBSCRIBER LIST because your UNSUBSCRIBE FEATURE on all your emails DOES NOT FUNCTION (but I am confident YOU KNOW THIS!). By Federal Law, you MUST legally provide an "opt-out" function.

So due to INTELCOM's lack of hiring individuals with pride and integrity, and with no apparent solution other than driving to a Canada Post Station to retrieve what INTELCOM is incapable of delivering, I submit, I no longer have any interest in your business model. I like your retail store, your product offerings, but I do not live near any of your retail outlets (the closest one is over 100km's away) and delivery is no longer an option for me.

Please forward this to Senior Management. Ask them to review their delivery options moving forward. Also, they would be best served to peruse the 1000's of negative reviews regarding INTELCOM, and the multitude of consumer complaints on the BBB website regarding this ROGUE courier service. Ownership needs to be aware of the deficiencies in their business model; both on-line and during delivery.