Cory K.

I ordered StringKing 2022 Metal 2 Pro -3 Baseball BBCOR Bat on 02/06/24 and the purchase price, after using 15% off code, including tax, was $108.08. I received notification the item was "shipped" on 02/07/24. The item was expected to arrive by 02/09/24. After not receiving the item I called customer service the first time on 02/09/24 and they said because of an ice storm, the USPS had been experiencing delays and said my best bet would be to call USPS. I called USPS and they told me there had been no live scans on the item, which means the shipping label for the baseball bat was created automatically and no one from USPS had scanned the label at all. The item either never left B.E. Or was picked up by USPS and never scanned. I called B.E. Again on 02/14/24 and spoke to Sherry in customer service. She assured me the item had been shipped and was placed in a bin of up to "thousands of items" and the carriers just don't have time to individually scan each item. She said there was nothing she could do except hope it just shows up, and if it doesn't, I'd have to wait until 02/22/24 to get a refund process started. The baseball bat was never delivered.I had to purchase the same bat elsewhere, spending $100 more for it. I called B.E. Again on 02/22/24 and spoke to the same customer service rep, Sherry. She said she would process the refund but it would take 2-5 days. I then asked to speak with a manager and I was connected to Vickie Santori.I explained the situation and she simply blamed USPS and said they've been having issues with all of their carriers. I told her I have spent over 2hrs of my time on the phone with them and USPS trying to get this resolved and had to spend an additional $100 on the same bat elsewhere. All she could offer was 20% off my next purchase. When I told her 20% off wasn't sufficient, she chuckled and said she was surprised I wasn't happy with that discount because she recently complained to a company about a purchase she made and they only offered her 5% off. She wasn't wiling to do anything else to make the terrible experience right. Spend your money somewhere else, it's not worth a cheaper price to deal with the headaches that come with it.