Courtney A.

We ordered a house full of furniture from Pottery Barn, and because some items are backed up for months, we had it delivered to the new address. Writer never alerted us that they would be sending any items this morning when we got the text we were told by the people that were still living in the house that they gave them our new address that is right down the street even though Ryder told them that they would reroute the items to our new house. They canceled it instead and now all the items are being shipped back to their warehouse 3hrs away when they could've delivered it down the street one minute away. Their policies are horrible and the lady at Customer Service was equally horrible.

Zara would not take two of my online returns because they said I did not follow the return policy and because my clothes smelled like perfume they would not return them. When I asked to speak to a manager about this policy, I was told that the manager was unavailable. I will never shop as are online again and I suggest you do the same if they can make such incredible claims without any founded information.

I would like to follow up with the fact that I just received my order back in the mail not only was the package not even opened. I went to smell the clothes because they claimed they smelled like perfume, which is strange because I don't often wear perfume. And we all smelled the clothes and didn't smell a scent of perfume on them. There is no way to prove this on either side and the fact that this is a policy that Zara stands behind is completely insane.

REALLY DISAPOINTED. I used rent the runway for the first time and ordered 2 dresses and a jacket... No back up sizes available. The dresses didn't fit well as most people know designers and sizes can vary quite dramatically I returned them the next day. I was shocked to find out 1) that they only give you a website credit for your dresses even if you never wore them and 2) consider a JACKET an accessory ( non returnable) huh? Or and 3) they sent a return bag too small to fit everything so I had to go to ups and ship another package ( which on their site says they will reimburse you)... Well customer service then told me this was an old policy! They have a lot to iron out! Now I am stuck with a possible $200 credit i(f they accept the fact that a jacket is not an accessory)to a website I do not want to use ever again. Really bad buisiness model if you ever want returning customers.