C P.

Attached 4 screen shot from a series of 100's of frustrating emails over several years that led no where.

Regus is the worst company I've ever dealt with. They pride themselves on transparency & client service yet have SO many complaints & won't provide working phone #'s or proper contact info to clients who wish to resolve billing issues.

There are reasons for 100's of 1 reviews across multiple review sites. They reply here & there to scathing reviews mostly with the same "solutions" that do NOT work & never have. Their replies are mostly gaslighting jargon in an attempt to save face in public forums.

Regus Corporate will NOT acknowledge or resolve the underlying cause(s) for the same pattern of complaints that have occurred for years. Regus Corporate will tell you that billing & contracts are a local office issue & only that local office can resolve it. Regus Corporate knows EXACTLY what's going on & does nothing about it!

So when clients encounter billing, refund or contract issues, the only place they can get assistance is through their local office. Which consists of front desk staff & various account managers that Regus labels a team or community team.

But every single employee, (no matter who your concern is "escalated" to), are directed to parrot the same message: "There is nothing I can do - all billing, contract & refund issues must be resolved through the Help Desk".

And as you probably guessed, their Help Desk IS designed to give clients the run around until they're exhausted with frustration & just give up: (1) Give up & forfeit retainer rent deposits. OR… (2) Cave to threats of having their their credit destroyed. So they end up paying for services they didn't order, renewed contracts they weren't aware of, continued invoices for fully completed contacts, double extra billing "errors", hidden costs & fees not disclosed in the original contract etc.

I've had multiple issues with REGUS. One of which included Regus accidentally deleting my account & services. Their admitted error which caused me a string of client problems. Due to that fiasco, I requested they let me out of my contract. They said fine & offered me a full buyout bill for the entire balance of months remaining on my 2 year contact. Or suggested we keep it simple & they continue billing me monthly until my contract expires. I finally managed to get that "settled" & the account closed - a whole other story.

I have also tried (periodically) to get a rental deposit from a separate contact completed 3.5 yrs ago. Many times I've filled out the banking info & wire sheets they've sent. But they tell me they didn't receive my completed form. Or claim my information wasn't filled out correctly - I know how to fill out forms.

The link on their website where they tell you to click to request your retainer refund … that link doesn't appear to exist. They seem to keep rental deposits whether your account is in good standing or not.

There also seems to be confusion about the link to click "Do not renew contract". Many people claim to have been auto renewed when they wanted to opt out or believed they had already clicked opt out. And contacting your "community team" or the Help Desk results in absolutely nothing.

And last but not least, Regus is known for failing to disclose hidden costs & extra fees by not providing a FULL (complete) copy of contracts to clients upon request. Additionally, sales people appear to say anything to get a contract signed. But after signing, those sales people vanish into thin air - avoiding any & all efforts by clients to contact them.

On the BBB site Regus has an F rating - the worst rating possible. Regus has had over 600 complaints with BBB in the past 3 years. These 600 complaints are only the people who took the time to complain & BBB is just ONE of many review websites.

Front desk staff & various managers (team or community team) are friendly enough. But none have the authority to solve billing, contact or invoice issues. Like I said they all parrot the same script: "I cannot help you. Billing concerns must be directed to Regus Help Desk".

You can already see where I'm going with this...

So clients begin 'emailing' the Help Desk. Which generates a case ticket ### on their behalf, but nothing gets resolved. Ever.

CALLING: If you tire of emailing the Help Desk which leads no where, (it never does) you can obtain a Help Desk phone # from the front desk. But those #'s almost never work & usually say: "User busy. Error. Try back later".

There are ALWAYS working phone #'s for sales yet NONE for client assistance. What a coincidence!

So you call Regus sales & ask to be transferred to the Help Desk. Where you'll discover that Help Desk staff have no email or contact information & cannot forward your concern to anyone. All they can do is create a case ticket ### for your complaint.

Therefore speaking to someone at the Help Desk is the same as if you emailed the complaint to the Help Desk yourself.

With each attempt at resolution, sometimes you don't hear back at all.

Or keep receiving the same form over & over … asking for the same info you've provided many times already.

Or replies with generic cookie cutter advice that didn't work the first 9 times they suggested it.

Or suggestions to speak to your team / community team. The exact people who directed you to the Help Desk in the first place!

Or claim they contacted you, but you refused to answer - clients trying to resolve over billing errors refuse to answer their phone? Sure right

And sporadically you're gifted with emails claiming your ticket case is closed when nothing was fixed or resolved at all.

The back & forth never ends while threats to your credit continue to escalate.

One last time for the people in the back:

Regus will not acknowledge double billing mistakes & obvious invoice errors. They don't return retainers for completed contracts. And have all sorts of hidden costs & fees not disclosed. Employees are directed to tell clients "all billing & refund issues must be resolved through the Help Desk. And that "Help Desk" is designed to give clients the run around until they give up: (1) Give up & forfeit contact retainer deposits. OR … (2) Cave to threats of having their credit destroyed. So they end up paying for services they didn't order, renewed contracts they weren't aware of, continued bills for fully completed past contacts, double extra billing errors, hidden costs & fees not disclosed in contract etc. Get it yet?

It a clever process on their part - not to mention greedy, misleading & completely deceitful.