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Craig F.

Contributor Level

Total Points
160

2 Reviews by Craig

  • ChicagoFaucetShoppe

12/4/22
Verified purchase

Spoke to customer service by phone and confirmed that the part I needed was in stock. I ordered the part online, it arrived a few days later and WRONG PARTS in package.
Tech support (only corresponds by email) could not verify if they had the correct part in stock. They asked for a photo of the old part to verify if they had the part in stock. Attempted 4 times to verify the correct part. Decided I had wasted enough time, I returned for a refund. Now they are going to charge a RESTOCKING FEE? It's not that I changed my mind, they sent the wrong part! A "family run" business that makes it very difficult to feel like family!

Tip for consumers:
Shop elsewhere- a slightly higher price elsewhere is with it!

Products used:
None

Service
Value
Shipping
Returns
Quality
  • Harry's

3/20/20

Harry's is above the rest and by far the best.
Professional products at reasonable prices.
The results are incredible! Thank you Harry!

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