For Business
Write a Review For Business Write a Review
Thumbnail of user crd3

Cr D.

Contributor Level

Total Points
80
0
1

1 Review by Cr

Sebastian Cruz Couture

  • Sebastian Cruz Couture

“Amateur hour. Overpriced junk. 30% restocking fee”
11/16/23

Ordered navy blue pants as a groomsman in a wedding. What I got was off-color trousers with 6 inch ankle cuts. Unwearable. They don't do refunds and they deduct a 30% restocking fee when issuing a store credit. The whole biz model is designed for the customer to lose. Trousers on the LEFT are theirs. Trousers on the right are J crew. Half the price, better quality …and ACTUALLY navy blue.

Tip for consumers:
Awful customer service experience, awkward exchange with someone who actually pretended to be an AI chatbot with spelling errors.

Products used:
None. Unwearable. Poorly tailored.

Sebastian Cruz Couture product 0
Sebastian Cruz Couture product 1
  • Comments (0)
  • 474 Views
Helpful  (0)
Thank you

Cr hasn’t received any votes.

Cr hasn’t received any thanks yous.

Cr doesn’t have any fans yet.

Cr isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user michaell6915
Michael L. reviewed Sebastian Cruz Couture
5/1/24

I have been waiting for years for the opportunity to purchase from this company and was very...

Thumbnail of user joanneo201
Joanne O. reviewed Sebastian Cruz Couture
4/12/24

It was okay but as a regular customer I thought a loyalty discount would have been a wonderful...