Creflow D.

Ordered a hoodie, took 4 days to send out. Finally arrives with the security tag on it. Email for an exchange, I get a stock email response with their exchange policy which states I have to pay for the exchange. Called their customer service and they send a shipping label, tell me my exchange will be sent out as soon as they receive it, alright cool. Send it back, they receive it and I hear nothing for a week. Emailed on a Tuesday asking whats up, I get a snippy reply stating they "should be able to get to it by the end of the week. Its now over a week and still nothing, emailed and left a voicemail asking for a refund and got no response. Will be calling my bank to have the charges reversed, Im not paying scam artists for clothes I dont even have.