Cristi P.

If I could give this a zero rating I would! This site is nothing but a scam. Like several of the other reviews, I really thought I was booking directly with the hotel site. I literally had no idea that I was booking with this third party. I booked a hotel in Torrington, Wyoming. However when I went to check in, I was told that I did not have a reservation. When I looked up the confirmation number I was horrified to find out they had actually booked me in a hotel in Torrington, Connecticut, which I didn't even know existed. I immediately began making phone calls and trying to fix the situation. I was transferred to several people, none of which spoke clear English. Even though I explained the mix-up I was told that there was nothing they could do and that my money would not be refunded. Here I was in a town, not my home and no place to stay. On top of that I was paying for a room somewhere in Connecticut that wouldn't help me at all. This site is very misleading. I'll be contacting the BBB. Even though I explained how upset I was, they told me there was nothing they could do. This is terrible business.