Yesenia C.

I took my 2013 Honda pilot here as recommended by a coworker at Meadowlawn Middle School, which is really close to this shop and convenient for drop of and pick off of vehicle. The average cost for a Rack and Pinion Replacement is between $1,536 and $1,849. Labor costs are estimated $1,190 and $1,413. In total to fix my car it ran me 2500-3000 this was in 2021, Crown Honda was quoting me at 4500, given I am a teacher with two young daughters I went with the most affordable. Great Mistake! Not a year later the car started giving me the same noise and problems. Took it back to Tire Kingdom and they said there wasn't anything wrong with the car as far as they could tell. Since I am a mom driving a 4 year old and 9 year old to school, I need to have a reliable vehicle to drive my children. I then took my car to car to the Honda dealership where they provided me with a multi-point inspection and told me that they could tell I had recently had installed a rack and pinion but it was not installed correctly and had fluid in the left boot. The diagnostic cost me another $200. Took the paperwork from Honda back to Tire Kingdom and they stated that they will order a new rack and pinion and do all the work for free this was in 2022. Fast forward to 2023 same issue all over again, the rack and pinion was not installed correctly for the 3rd time in a row by Tire Kingdom. But because I had missed to window for the 1 year warranty by a couple of months, they would not replace it again. Now I am looking at spending 4,000 to have the rack and pinion done correctly finally my crown Honda, having already payed 3000 to Tire Kingdom to get it done not once but twice. How is this fair and how can they get away with this?