Crystal A.

I recently experienced a significant issue with an order I placed on your website. Despite ordering a specific item on sale, I received the incorrect size. Given my imminent travel plans, I requested either a prompt refund or the correct item via next-day delivery, as this error was not my own. Regrettably, customer service insisted on my physically returning the item to my closest post office, requiring extensive travel and incurring additional costs, which I am unable to bear without personal transportation.I was disheartened to find that no provisions were made for a refund, a prompt resend, or even a discounted resolution. The response conveyed an uncompromising stance, with the insistence that unless the item is returned, no further action would be taken. Consequently, I am now left with an item of no use to me, destined for charity, and financial losses.Furthermore, the unavailability of the correct size on your website suggests that the incorrect size (14) was sent as a substitute, leading to a considerable mismatch from the size 6 I initially ordered. This experience has left me deeply dissatisfied with your company's customer service and overall approach. Unfortunately, the absence of flexibility in resolving this matter has resulted in a loss of trust in your brand.Considering this incident, I must express my disappointment and confirm that I will refrain from placing any future orders with your company. It serves as a reminder that prioritizing cost-effectiveness should not compromise the integrity of customer service. I hope this feedback encourages a reassessment of your practices to ensure a more positive customer experience for others.

They trick you into thinking you are getting a good deal on their shoes and a month later, u get a bill charged to your credit card for £35. And even worse you try calling customer service and you're told u have to try to cancel the subscription yourself by skipping a month... but that is only temporary or they give u a number to call and you're placed on hold for over two hours and no help... They have also refused to refund the £35 and telling you to use store credits from your £35 that you would like back in your bank account. It's like once u buy anything from their online store they trick you and steal £35 from your card every month. Stay clear of this website... You would be billed unknowingly every month! Customer service was not able to help me I've sent emails and I'm still not able to get a refund or cancel my subscription