C W.

They have some nice stuff (albeit usually overpriced aside from jeans), but their online purchase/return process is terrible. Twice now I've submitted exchanges of in-stock items, they fail to send them out at all, then cancel it 30 days later (with no notice), and take another 2-3 weeks to get me my money back after that. When I've tried to straight up just return items the return button sometimes doesn't even show up on their website. Contacting customer service has been awful and they send empty apology emails with no helpful steps. They tried to "kindly" give me free shipping on my next order but gave no discount code, and I had free shipping by buying jeans anyways, so it was the lamest courtesy. It doesn't help that their sizing is super inconsistent too (e.g. Same jean style but different colour can fit so different). Would not recommend the stress. For a reputable brand it's really disappointing. Just shop somewhere else.

I've heard great things about their clothes, so I ordered a skirt and a romper for a vacation I was taking. Since I was leaving the Friday night for my trip, I paid for express shipping to ensure it was there by Friday at the latest. I verified with a customer service agent that if I order before 2pm, then it will ship same day and take 1-2 business days to deliver. It's now the following Tuesday, I'm long gone, and my package is still no where near - I emailed them to at the very least demand a refund on the $14 I paid for express shipping, but they refused and said it was "out of their control". All I wanted was a refund on that because I paid for a service that they didn't follow through on... TERRIBLE customer service, too - they sign off each email with cute emojis and stuff but literally do nothing to help other than give me a measly discount for my next purchase, but I don't imagine I'll be buying from them ever again. Would not recommend.