lucia C.

I recently purchase a bed from Wayfair, but unfortunately I this was a terrible experience. The attached images clearly depict that the bed advertised by Wayfair differs from the one shipped to me. Following is why I am deeply disappointed regarding this purchase and the handling of the matter by Wayfair.
1. Despite already having paid for a handyman to remove my old bed and bring the box upstairs (as he was the person I hired to assemble the new one), I am now faced with additional expenses to hire him again to repack and bring the bed downstairs.
2. I am required to arrange my schedule to be present at home for the entire day for the pickup.
3. I am obligated to await the receipt of the bed by your company before a refund can be processed.
4. As a result, I am left without a bed and will have to resort to sleeping on the floor until I am able to purchase a replacement after the refund is processed.
Up to this point, Wayfair has taken no action to compensate for the inconvenience and distress caused, not even offering an apology.