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Response to Business: your explanation doesn't change my opinion about your return policy / company. Obviously. I wouldn't be happy to receive a used part marketed as a new one, but you've even admitted that in my situation (unopened package), this wouldn't be a concern. Yet you happily apply a blanket no return policy. Still a hard no for me on buying or recommending anything from Gate House Supplies.
Original:
Purchased a new board for my garage door opener, but was able to get my old board working before the the new one arrived. I never even opened the UPS packaging it came in, but they have rejected my request to return it (I'm fine with the 20% restocking fee), because "boards are not returnable. Please refer to the returns section at the bottom of the site for clarification".
Yes - buried in the fine print it says boards are not returnable. Wouldn't have ordered if this were more predominantly displayed.
Tip for consumers:
Small print return policy
Products used:
None
Randy C.'s review of GateHouseSupplies earned a Very Helpful vote
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Empty.
They were to small for the FOBs. Cant use them even though they were supposed to fit correctly
Product did not work. Returned for refund. Could not ptogram it.
Hi Randy,
I am really sorry about this but this policy is for our customer's protection.
Believe it or not, some customers will install the boards, then realize that it's not the issue and send it back for a refund.
Once we get it back we can't send it out to another customer because it may have been plugged in and possibly damaged.
How would you feel if you received a part in the mail that someone else used first?
I understand that this scenario does not apply to you but hopefully, it lets you better understand the reason for the policy.