C V.

My daughter placed the order for Christmas photos on 11/30. It is 12/19 and order still not received. Impossible to get past the bots on the site to get a real response from a real person. Finally get to customer service. Call center in Jamaica and communication is completely unintelligible (like speaking through a tin can). I asked call center rep to call me back. She did. The line is better. Now on hold 15 minutes and counting waiting to speak to supervisor. For some reason, they cannot help because my daughter placed the order even though she used my credit card to pay for it. My daughter works in a trauma hospital and I cannot interrupt her. What kind of policy is this? When I track my order I find they were stuck in Atlanta for over one week and still there. The christmas cards will not arrive in time to address and send out. I will need a refund. I am still on hold. The supervisor just answered. 20 minutes on hold. I explained the problem and was disconnected. Now average wait time is 35 minutes. Issue is still not resolved. Here is the order number: **************062.