I am utterly shocked at the we dgaf attitude of this company. I ordered flat black boots, got sent ugly, shiny, $10 hooker looking boots that are not what is pictured. Their super friendly (sarcasm) rep Jane tells me, "your ordered black boots. They're black, and they're boots." Seriously? Then she told me that's what I get for shopping online. Well Jane, I won't be shopping this company ever again.