I have had a pro account with Snapdrive.net since January, 2007.
There appears to be a cycle with them... they operate@ 99% most of the time, but every 12 to 18 months they have an outtage, and when they have an outtage, it is usually a very bad one, and long lasting... one week to 3 or 4 weeks of NO service.
In September 2008 they had a very long outtage, like the one being experienced now, and when they came back online, EVERYONE'S files were 100% wiped out. I spent 13 hours rebuilding my account after that.
This current outtage did it for me... I am now with filefactory. Be sure and log into your Paypal account and stop your auto payments with Snapdrive.net.
The owner's name is Brian... I forget his last name, but it doesn't matter, as he has blocked all methods of contact for pro users.
Not recommended. I am sorry to have to say this, as they were ideal for me in many ways, and for a long time.
Goodbye Snapdrive. Forever.