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I ordered one pair of jeans at a ridiculous price ( I really liked the look) but when I received them a week later, they were defective. The front pocket edges looked worn and frayed... the fabric was obviously defective and the jeans should NOT have been sold in that condition. I ordered a petite length and they were literally 5 inches too long! When I contacted customer service through their "chat" feature regarding a return, it was a nightmare. Obviously located out of the country and the reps were of very little help. They say it takes 3-4 weeks to get a refund and they only offer returns through USPS... I'm sure it will be conveniently "lost". I decided to drive 15 mile to the nearest store to make sure I got my FULL refund. Their website says there is a $7 return fee... why should I have to pay a fee to return a garment that is defective... their fault, not mine! It will be the last time I ever purchase from this overpriced company!
Tip for consumers:
Their customer service reps are definitely out of the country and are of very little help. They used to have excellent clothing but now it is poorly made and the fabrics are awful. Not what they used to be.
Products used:
I returned my order because it was defective
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