Company drop ships from Hong Kong, returns to Florida. They have a restrictive return policy that varies depending on if you read the site, your receipt or packing slip. Anyway handbags are C grade Chinese goods (ie the street vendor quality in HK) not what you would ever buy, strong routine scent of glue that will never go away, appears they are selling (at least handbags (3) I received, lowest grade goods. I asked for a refund as my goods were defective. Paid about 30$ to mail to Florida too (no return tags as it drops from HK)