Cynthia J.

I reached the 5 month buyout at $687.50 but chose to continue renting and paying weekly. Called back 2 months later to find out what I owed which should have been less than $687.50 now. To my surprise the rep said I owed more totalling $706.95. He could not explain why. He got a supervisor who asked me how I was doing. I said, "Not good". Just like that he switched me over to the survey. No one tried to call me back but I called and got another rep on the phone who had no record of my buyout being $706.95. She told me it was last $687.50 as my records indicated. She apologized and said I could buyout for $412.50... which I did on the spot. In 7 to 10 days I should be receiving a confirmation letter and she gave me a transaction number. I'm still leery waiting to see if they will continue to take the weekly payment though I owe them nothing now. I would not recommend this company. I think they are stealing money from customers. Awful experience.