Cynthia R.

I WOULD GIVE IT A ZERO IF I COULD. My issue began on April 8th. I chatted with Mohit to switch my mobile service over to xfinity. I stressed 12 times the importance that I port my phone numbers over and asked him if there was anything I needed to do, he said "No worries Cynthia I will take care of all of that for you. No need to bother." That was an outright LIE! I even told him my current service would run out the following date and still he said not to worry. So, after 6 years of having the same number and having a business is very important this situation alone has caused me so much trouble. Then, I find out he put me on the wrong plan (of course a higher one) so had to get that fixed. Then they send me 3 modems and it took me forever to figure out which one I was supposed to use. The other big issue is my xfinity rewards redemption oh boy! I go in on the rewards page to redeem for the prepaid visa for each line and I have two lines and it clearly states it will take up to one week. Well I try on day 10 an magically they cannot find me in their system. Mohit did state I would have to wait for 7 days before redeeming the rewards. So I am waiting on that nothing yet will update. Problem 3 or 4 (irrelevant but not) ACP - I have been calling these people since February and still no resolution as of today. The first 3 times I was told it was fixed and I would receive my credit on my bill well that was 3 months ago. I called again and then was told my application ID# was in someone else's name. So, I call the Universal Service Administration (xfinity didn't offer to do this)which is over lifeline and ACP spoke to a lovely woman named Cathy. Cathy checks everything and said it was definitely my application# and if xfinity has it in their system wrong it is their fault and should immediately take that person off and send them a letter explaining the situation and put it on my account. So, I am on the phone with them again. This company is horrible! If I had other company options I would definitely take my business elsewhere. Customer service will be nice and make you think they are helping you just so you do the review at the end of the call they send you by email or text but in reality they are destroying you and your time. This company is a poor excuse for a cable, internet, and mobile provider and someone should come and take them over. If you read the reviews with all review companies who actually check to make sure you are a legitimate customer you will see just how bad it is and this includes the BBB but it seems xfinity doesn't care because they do not respond to any complaints! I personally skimmed through over 800 reviews and may have found ONE (1) satisfied customer and that could be because they jumped the gun and did the review before waiting to see what the true results where. I don't understand a company who doesn't appreciate their customers as much as this company. Even Amazon will come to a resolution in your favor especially when you are in the right and I don't mean the "customers always right" statement because that's just not true and I feel anyone who has worked in customer service would agree. If you have other options PLEASE GO ELSEWHERE FOR ALL OF YOUR SERVICES AND SAVE THE HEADACHE AND TIME. People work and it is ridiculous to take up your time and making you think everything is okay just to have you call back and getting the run around.

I had 10 items in my cart that total $224.96. At the top of the screen it advertises use code 60 yes and enjoy 60% off everything! This is an outright lie. False advertising. Because they say it doesn't count towards items that are already supposedly been discounted. However it doesn't say that anywhere when it's advertising for you to use the code. Go to a company that doesn't make up fake discounts codes that you cannot use. This has cbd/delta 8 in it which they claim $22.50 is the discounted rate already when you can pretty much go anywhere and buy Delta 8 alone for that price. They always jack up their discounts everyday but the prices are always the same. This company should not exist they are misleading customers not counting the fact that I've never received any of my rewards points for my two orders I placed when I click on rewards it says I've never placed any orders. But clearly on my dashboard it shows that I have. Unethical not trustworthy liars!