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The last time I ordered something from Zazzle it was four months ago and close to Christmas. While I was happy with the products received, I just don't have a regular need for Zazzle products. It is now four months later, and I just noticed a charge for $19.99 on my credit card so I called customer service, it turns out there is some sort of membership charge that kicked-in that guarantees free shipping on product orders. I'm not sure whether this is a box I just didn't uncheck during my order, as the customer service agent wasn't clear, but what I do know for sure is I did not order the service by intention so I asked to cancel it and the answer is "no it is a nonrefundable charge" All that they were able to do is eliminate the reoccurring charge on an annual basis. I won't order from
Zazzle again as there are many competitors I can order from. I don't like feeling tricked in to a membership. So one star for customer service and I bumped it up to two because I do think they have a nice selection of products.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello Cynthia,
We are so sorry to hear you have not had a great experience with our customer service team in regards to the shipping charge on your account. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our social team service department for assistance.
We can be reached at social@zazzle.com,
We look forward to assisting you further
Thank you,
Adam