Purchased my headset from a local Best Buy. Two days later I had some issues.
I reached out to support through their bot and had a pretty quick experience!
I'm confused with some of the reviews below, because my experience was actually simple.
The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick.
Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience.
I've already received my replacement and they work great!
Thank you SteelSeries! (Next time I'll buy from the site, sorry!)