Ordered a t-shirt on the 10th of December. Immediately after my purchase, I got an email that my order was shipped. Today, almost 4 weeks later, the status of my order remained the same. The package is still in Kenner, LA, and wasn't even shipped, the liars! I called DHL customer service, the -very friendly- lady on the phone told me that the order was never even ready for shipping and she recommended me to reclaim my money. I already tried to contact Zumiez by filling in the support-form 2 times, to get 2 times the same automatic generated email... I'm deeply disappointed. Online shopping is the only way to buy things these days, but experiencing an event like this, makes it very suspicious.