Dagmar M.

I ordered in the last minute, but i still had my shipment on time.
Sam was great, and very helpful. No extra headaches, easy peasy... They got in contact with the Vet, kept me in the loop via email, every step of the way. Thank you PETSMED, you got a new Customer, SOMMER says Thank you too:-)

I was willing to pay the price for quality. But i will not continue to o so. They increased the price too much. An increase of over 20%. This is outrages.
G. H Bass you lost a great customer, tooooo sad...!

* I was for 3 years a customer with spectrum/carter
* Every year my monthly invoiced increased.
* I called this year and asked why I have to pay NOW $212.16/month. Explanation: promotion is over. Thanks... there was no other offer, nothing.
* I took the equipment and dropped it off in a store. ( 04/14/2020)
* 04/20/2020 I paid $ 106.62, for 1/2 month
* I checked my Spectrum acc. And I saw still a Balance of $ 106.61.
* I called customer service, and nobody could really explain it to me, why?
* I send a letter to Spectrum Billing Department/Management
And here started the horror customer service.
* I left messages over and over again.
* They (Linda &Bill) called me always if I wasn't available, I told them when I was at work, and I couldn't answer the phone.
* They really gave me a runaround,
* We never made it. I was soooooooooooo upset... I wanted to get my Balance explained / solved.
* It really looked like, that this is a tactic, to make me pay, without any explanation.
* Then I received a letter from William. This letter is dated 05/21/20 and I received this 06/03/2020...
* I called the very next day... No response back from WILLIAM...
* The hole situation is soooo frustrating for me... Besides that I cant reach nobody, now the icing on all of it:
* Since 06/01/20 I received calls with no messages left... I found out its From SUNRISE CREDIT SERCICES INC.
* Never received a letter, or a message.
* I called one of those numbers back, and I heard $ 106.12 is in collection. This is sooooooo wrong and unbelievable... They made me pay, because I have a high credit score and when I have something in coll. It will hurt me... shame on you SPECTRUM